At Galiya Trails, your satisfaction is important to us. If you’re not completely happy with your purchase, please review our return and refund guidelines below.
1. Eligibility for Returns
Returns are accepted within 14 days of the delivery date.
Items must be unused, in original packaging, and in the same condition in which you received them.
Proof of purchase (e.g., order confirmation or receipt) is required for all returns.
2. Non-Returnable Items
Customized, perishable, or made-to-order items
Travel documentation or experiences once confirmed
Downloadable or digital products
Gift cards or promotional items
3. Return Process
To initiate a return:
Contact us at [email protected] with your order number and reason for return.
If approved, we will provide return instructions and the return address.
Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect upon arrival.
4. Refunds
Once your returned item is received and inspected, we’ll notify you of the approval or rejection of your refund.
If approved, a refund will be issued to your original payment method within 7–10 business days.
Shipping fees are non-refundable unless the return is due to our error.
5. Exchanges
We only replace items if they are defective or damaged.
For exchanges, please email us with a photo of the item and a description of the issue.
6. Late or Missing Refunds
If you haven’t received a refund after the stated time, please first check with your bank or payment provider.
If the issue persists, contact us at [email protected] and we’ll be happy to assist.